Privacy Policy
Last updated: November 25, 2025
We are committed to protecting your privacy and ensuring the security of your personal information.
Introduction
Fasil Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial advisory services.
Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Use our financial advisory services
- Complete financial assessment forms
- Contact our customer support
- Subscribe to our newsletter
This information may include:
- Name, email address, and phone number
- Business information and financial data
- Billing and payment information
- Communication preferences
1.2 Financial Information
To provide our services, we may collect sensitive financial information including:
- Income and expense details
- Asset and liability information
- Business financial projections
- Tax information (if provided)
- Investment goals and risk tolerance
1.3 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information and operating system
- Usage data and service interaction
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Provision
- To create and manage your account
- To provide financial advisory services
- To develop personalized financial plans
- To process payments and subscriptions
- To communicate about your account and services
2.2 Service Improvement
- To improve our services and user experience
- To develop new features and services
- To conduct research and analysis
- To monitor service usage and performance
2.3 Communication
- To send service-related notifications
- To respond to your inquiries and support requests
- To send marketing communications (with your consent)
- To notify you about policy changes
2.4 Legal Compliance
- To comply with legal obligations
- To enforce our terms and conditions
- To protect our rights and property
- To prevent fraud and ensure security
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and providing our services, such as:
- Payment processors
- Cloud hosting providers
- Email service providers
- Analytics providers
3.2 Professional Advisors
With your consent, we may share your financial information with our professional advisors to provide you with comprehensive financial guidance.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.1 Security Measures
- Encryption of sensitive data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security assessments and updates
- Access controls and authentication procedures
- Secure data backup and recovery systems
4.2 Your Responsibilities
While we strive to protect your information, no method of transmission over the Internet is 100% secure. You are responsible for:
- Keeping your account password confidential
- Using strong, unique passwords
- Logging out after using our services
- Notifying us immediately of any unauthorized access
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.1 Retention Periods
- Account Information: Retained while your account is active and for 3 years after account closure
- Financial Data: Retained for 7 years for legal and tax compliance
- Communication Data: Retained for 3 years from last contact
- Analytics Data: Retained for 2 years in anonymized form
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured format.
7.2 Correction and Deletion
You may request that we correct inaccurate information or delete your personal information, subject to certain exceptions.
7.3 Restriction and Objection
You have the right to restrict or object to our processing of your personal information in certain circumstances.
7.4 Withdraw Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
7.5 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also provide notification of material changes via email or through our service. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Fasil Group
Email: [email protected]
Phone: +251 11 234 5678
Address: 123 Business District, Addis Ababa, Ethiopia
We typically respond to privacy-related inquiries within 3 business days.
Your Consent
By using our website and services, you consent to our Privacy Policy and agree to its terms.
If you have any concerns about how we handle your data, please contact us immediately.